Nine Online Casino Privacy Policy

At Nine Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit Nine Casino.com, register an account, use the Nine Casino app, or place bets on our platform. By creating a Nine Casino login and using our services, you agree to the practices described below.

Who We Are

Nine Online Casino is owned and operated by Uno Digital Media B.V., registered under Company Number 157147 with its office at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao. Our payment operator and paying agent, Optivion Systems Ltd (registration number HE 471831, Souliou 18, 2018, Strovolos, Nicosia, Cyprus), processes transactions on our behalf. We operate under a license issued by the Curaçao Gaming Authority (CGA), license number OGL/2024/1267/0760, and we have been serving players since 2021.

Information We Collect

When you sign up for a Nine Casino account or use casino Nine services, we collect information necessary to verify your identity, process payments and comply with our regulatory obligations. We collect the following categories of data:

• We gather your full name, date of birth, address, email and phone number when you register
• We collect identity documents and proof of address during our Know Your Customer (KYC) verification process
• We record your deposit and withdrawal history, including the payment methods you use, such as Visa, Mastercard, Apple Pay, Google Pay, Interac, bank transfer and cryptocurrencies
• We track your gameplay activity, including slots, live casino games, sports betting selections and tournament participation, to improve our services
• We collect technical data such as your IP address, device type, browser and login timestamps whenever you access Nine Casino online or through the Nine Casino app
• We store communications you send us through Live Chat, email or our Help Center

How We Use Your Information

We use your personal data to operate and improve Nine Online Casino, ensure fair play and meet our legal responsibilities. Specifically, we process your information to:

• We verify your identity and age before allowing deposits or withdrawals
• We manage your loyalty program progress, including wager points, deposit points and VIP rank advancement
• We calculate and credit bonuses such as the Nine Casino bonus code offers, Nine Casino no deposit bonus promotions, Nine Casino free spins and Nine Casino promo code campaigns you claim
• We process deposits and withdrawals securely through our payment partners
• We send you promotional communications about Nine Casino bonus codes, tournaments and reload offers, where you have opted in
• We monitor account activity to detect fraud, money laundering and problem gambling behaviour
• We comply with anti-money-laundering (AML) laws and requirements from the Curaçao Gaming Authority

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in and analyse how you use our website. Cookies help us recognise returning players, display relevant content, and measure the performance of our Nine Casino bonus codes and promotional campaigns. You can control or disable cookies through your browser settings, though doing so may limit certain features of Nine Online Casino, including the Nine Casino login process.

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• We share payment details with Optivion Systems Ltd and other payment processors to complete deposits and withdrawals
• We disclose information to regulatory bodies, including the Curaçao Gaming Authority, when required by law
• We share data with identity verification providers to complete KYC checks
• We may transfer information to affiliated brands or Nine Casino sister sites operated within the same corporate group, subject to equivalent privacy safeguards
• We provide data to fraud prevention and security services to protect our platform and its players

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Our servers use encryption protocols, and access to sensitive data is restricted to authorised personnel only. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we encourage you to keep your Nine Casino login credentials confidential and never share them with anyone.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including ongoing legal, accounting and regulatory obligations. Financial records and KYC documentation are typically retained for a minimum period required under Curaçao gaming regulations, even after you close your Nine Online Casino account.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Where applicable, you have the right to:

• You may request access to the personal information we hold about you
• You may ask us to correct inaccurate or incomplete data
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing of your information
• You may withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team, and we will respond within a reasonable timeframe.

International Data Transfers and Restricted Territories

Nine Online Casino is intended for residents of Finland, Iceland, Luxembourg, Monaco and San Marino, with our interface also available in locales including Canada, Australia, New Zealand, Brazil and other markets. We do not accept real-money deposits or players from restricted jurisdictions, including the United States, United Kingdom, Spain, Germany, the Netherlands and several other listed territories. Where you access our services from a restricted location in breach of our policies, we cannot guarantee the successful processing of withdrawals or refunds, and your data may still be processed to investigate such breaches.

Children's Privacy

We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we discover that we have inadvertently collected information from a minor, we will delete it promptly and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Nine Casino online services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our team through Live Chat, available 24/7, our Help Center, or by emailing support@Nine Casino.com. We are here to assist you with any privacy-related concerns regarding your Nine Casino account.